EVENING COLLECTIVE COVID-19 UPDATE:
We hope you are safe, healthy and staying home during this very scary time. Your safety and our team’s safety are at the forefront of our minds. We are sending our well wishes to you, your family and friends.
As we are dealing with uncertain times, we know that a lot of our brides and bridal parties have had to make adjustments, cancel or reschedule the planning of their wedding day. We know how upsetting and stressful this can be and we want to offer our services for anything that you might need during this time. If it is questions surrounding your orders, information on returns/cancellations or just a listening ear… we are here for you!
Our hearts, efforts and passion for creating a seamless experience has not been altered. We will work continuously to do all we can to help in the continuation of your wedding plans until the big day.
We have highlighted a few key questions that we have been receiving from our bridal parties to help make ordering bridesmaids dresses one less thing to worry about.
Are orders delayed due to the COVID-19?
Currently, we have had no delays in the delivering of your dresses to you due to the COVID-19. We are in close, daily contact with our production and shipping facilities and if anything changes we promise to be transparent to our customers.
The wedding has been cancelled? What is your return policy?
We know that there have been changes to the wedding day for many of our brides. We suggest confirming with your bride that the wedding is completely cancelled, and that she will not be picking another wedding date before the return of your dress.
Prior to COVID-19, we did not allow dress returns. We want to make sure that we are here to support the changes and cancellations that will occur. You can now return your dress by postmarking within 5 days of the receipt to receive a full refund minus a $25 restocking/cancellation fee. You can read more detail on our return policy here.
What precautions are being taken at your production and shipping facilities?
We have made sure that all guidelines set by the CDC and both local and state authorities are followed. Our production and shipping facilities continue to remain operational and we have made sure to navigate priorities and provide remote opportunities for many of our team. If anything changes, we will immediately notify customers.
What about sample and swatch orders? Should I expect a delay?
You can still place swatch and sample orders and have them delivered within a short window of time. Please allow additional time for delivery as our warehouse is taking extra precautions to ensure the employee safety. Please feel free to reach out to [email protected] and we are happy to provide you with an update.
What is the best way to contact someone with a question about my order?
Our Customer Care team is available for any help you need via email at [email protected] and by phone at 1-888-664-2811. We are available Monday-Friday from 9:30 AM to 5:30 PM EST. We promise to contact you within 48 hours.
We are here for you, #ECGIRLS!!!