Customer Support

EVENING COLLECTIVE IS ALL ABOUT BEAUTIFUL BRIDESMAID DRESSES, BUT IT’S INCREDIBLY IMPORTANT TO US THAT THE PROCESS OF BUYING DRESSES SHOULD BE EASY AND FUN. WE’D LOVE TO HEAR WHAT YOU THINK, SO SEND US YOUR FEEDBACK OR ANY QUESTIONS. WE'LL GET BACK TO YOU WITHIN 2 DAYS.

1-888-664-2811

Mon-Fri 9:30am-5:30pm EST
New York, NY, 10012

Send us an email

We respond within 2 business days
New York, NY, 10012

Frequently Asked Questions (FAQs)

Size & Fit

  • How do I select my size?
    Bridesmaid dresses can differ from regular dress sizing. Please refer to our size selector to find your best fit! This is will require you to measure your bust, waist and hips so have a tape measure handy! If you are 5'9" or taller (in heels), we recommend ordering the extra long size at no extra cost.
  • Which size should I order if I'm between two sizes?
    Try ordering the two sizes in the sample dress so you can see which fits best! If you don't have time to order a sample for sizing, we recommend that you choose the size of your largest measurement. From there, you can tailor the dress to fit the other measurements of your body.
  • What if my dress doesn't fit close to the wedding?
    Please reach out to customer service to see if we can help you get a new dress in time. Please include the wedding date in the email title and include your shipping address and order number.

Shipping & Returns

  • How long before my wedding should the dresses be ordered?
    PLEASE NOTE: Due to the holiday season, any custom dress orders placed after December 24th will take 7-10 weeks to be delivered. If you have any questions regarding your order, please contact our customer service team.
    Dresses normally take between 5-7 weeks to be made to order and delivered, so we recommend ordering at least 3 months in advance to leave time for alterations.
  • Where are the dresses being shipped from?
    We ship from New Jersey, so please allow for a few days for ground shipping.
  • Where is my order?
    You can check your order status here or reach out to customer service with the order number in your email title.
  • Do you accept returns?
    Our made to order dresses are cut to order with meticulous attention to detail. Due to this, we do accept made to order dress returns but they must be postmarked within 5 business days of the receipt of your dress and on its way back to us. The customer is responsible for the shipping of the made to order dress back to us and postmarked to:

    ATTN: Evening Collective
    Boxzooka Fulfillment & Global Ecommerce
    300 Capital Lane
    Middletown, PA 17057

    The dress must remain unworn, unaltered and with tags still attached for us to accept your return. We will then process it successfully if you meet all of the guidelines and criteria. You will then be refunded the total amount minus a $25 restocking/cancellation fee per dress returned.

    We do not accept returns on swatches.

    Samples must be returned within 7 days of receiving your order. All items must be returned in the original condition and packaging that they were sent with. If the samples are not received within 20 days of shipment, Evening Collective will collect a charge of twice the retail price of the custom dress on your card.

    We reserve the right to refuse any returns on items that have been soiled, laundered, or altered in any way with both custom and sample returns. Evening Collective will not be responsible for any returns that are lost or damaged in transit.
  • I lost my return slip. How do I get a new one?
    Please reach out to customer service with your order number and we will work with you to generate a new one, which will be emailed to you.

Credit Cards & Payments

  • When does my credit card/debit card get charged?
    When you place your order, Evening Collective authorizes the order value on your card at order placement. When orders with samples or swatches have been shipped, you will see the charge on your card. Custom, made-to-order dresses are charged after the cancellation window closes, three days after order placement.
  • How do I cancel my order?
    We hold all custom dress orders for 3 days in case you change your mind or made a mistake! If you would like to cancel a custom dress order within 3 days and you ordered with an account, you can log in and cancel your order under order history in your account section of the site. If you checked out as a guest, please reach out to our customer service team at [email protected] and include the order number in the email title. When the order has been cancelled, you will receive a refund on your order total. This may take a few days to process. For sample dresses and swatches, we can cancel the order within the hour of order placement. If the order has already shipped, or the custom dress is already being manufactured, we may not be able to cancel your order. No matter what, please reach out to us and we are happy to work with you to make sure you get the dress that you want!

Samples

  • How long can I keep my sample for?
    You can keep your sample dress for up to 7 days after it has been shipped to you.
  • I forgot to send back my sample in time! What do I do?
    Please reach out to customer service and include the order number in your email title. If you reach out within 20 days of shipment, our team can work with you to prevent the additional charge from being placed on your card.
  • What happens if my sample is damaged when I receive it in my order?
    Please reach out to customer service and include the order number, style, color, and size of the product you received with photos of the dress. Our team will work with you to ensure you are not charged when the sample has been returned.
  • What should I do if I accidentally damage my sample before I return it?
    We understand that accidents happen! After assessing the nature of the damage, we will determine the charge for the dress. A charge could take place for the following: dry cleaning, seamstress work, or a full replacement of the sample dress. Please reach out to customer service and include the order number, style, color, and size of the dress with photos of the damage.

Showroom

  • How do I create a showroom?
    Think of your showroom as your Evening Collective wishlist, but shared with all of your best friends! To create a showroom, you must sign up for an account on Evening Collective and then select Showroom and choose the wedding date. You must have a bride in the bridal party to create a showroom, and all bridesmaids must have Evening Collective accounts to participate in the showroom.
  • How do I invite my bridesmaids to my showroom?
    Once you have created your showroom, navigate to the Bridal Party section of your showroom and invite your best friends with by adding their first and last name, email, and their role in your bridal party. You can even add a custom message to your bridal party!
  • How many bridesmaids can I have in my showroom?
    At this time, you can have up to 11 bridesmaids in one showroom.
  • How can I see if my bridesmaids have ordered their dresses?
    You can see the dresses that have been orders by navigating to your showroom and going to the Bridal Party page, then clicking the link "View ordered dresses".
  • Do I need to order all my bridesmaids dresses at once?
    You do not need to order all of your bridesmaid dresses at once, but we recommend placing all your orders within the same hour to batch all of the dresses in the same dye lot. Being in the same dye lot ensures that the bridal party has the same hue and tone of color on the big day!
  • Can all my bridesmaids dresses be part of the same dye lot?
    To ensure that all the dresses are dyed in the same batch when they are being made, we recommend ordering together in the same order to ensure all of the dresses are produced in the same dye lot.