We hold all custom dress orders for 3 days in case you change your mind or made a mistake! If you would like to cancel a custom dress order within 3 days and you ordered with an account, you can log in and cancel your order under order history in your account section of the site. If you checked out as a guest, please reach out to our customer service team at [email protected]
and include the order number in the email title. When the order has been cancelled, you will receive a refund on your order total. This may take a few days to process. For sample dresses and swatches, we can cancel the order within the hour of order placement. If the order has already shipped, or the custom dress is already being manufactured, we may not be able to cancel your order. No matter what, please reach out to us and we are happy to work with you to make sure you get the dress that you want!