Sample dresses are expected to be returned within the expected return window (7 days) after receipt. Please see below for more information on sample rentals.
Custom, made-to-order dresses are not eligible for returns, exchanges, or refunds. If you are having an issue with your custom dress, please reach out to [email protected] and we will work with you to ensure customer satisfaction.
Swatches are not eligible for returns, exchanges, or refunds.
Our policy for sample rentals lasts 20 days. If more than 20 days have gone by since your purchase, we reserve the right to charge a disciplinary fee that is twice the value of the custom dress list price. This fee can be charged if you do not return the sample or if there is damage to the sample beyond normal wear and tear expectations.
The sample should be shipped with a return label included. If you do not see a return label or if you have misplaced the label, please reach out to customer service at [email protected] with the order number in the email title.
Please mail your product to:
ATTN: Evening Collective
Boxzooka Fulfillment & Global Ecommerce
530 Secaucus Road
Secaucus, NJ 07094
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Depending on where you live, the time it may take for return processing may vary.
Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item.
If you’ve followed the above procedure and you have not received a notification email, please contact us at [email protected].
Cancellations and Exchanges
Custom dresses can be cancelled within 48 hours of order placement. Sample and swatch orders can be cancelled within one hour of order placement.
You can cancel in My Account if you checked out using your Evening Collective account. You can cancel within the cancellation window by emailing [email protected] with the words "CANCELLATION REQUEST: ORDER NUMBER"> in the email title.
We do not currently accept exchanges. You can cancel your existing order and place a new order if you would like to change the order.
It is our priority that you are happy with your Evening Collective experience. If you have any issues with returns or cancellations, please email us.